Returns & Warranty
Returns & Warranty
Last updated: 10/09/2025
Returns
• Return window: 30 days from delivery for unopened/unused items in original packaging.
• RMA required: Email sales@hydroexvac.com for an RMA before shipping anything back.
• Condition: Must include all parts, manuals, and accessories; no damage, leaks, or heavy wear.
• Fees: Shipping is non-refundable; return shipping is the customer’s responsibility; no restocking fee.
• Not eligible: Used, modified, damaged, or out-of-spec operation.
Refunds:
Refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days for processing after approval.
Start a return:
sales@hydroexvac.com • +1 (833) 493-7639
12-Month Limited Warranty
This product is warranted against manufacturer defects in materials and workmanship for 12 months from purchase.
Exclusions (not covered): normal wear and tear; misuse/abuse; improper maintenance; unauthorized repair or modification; operation outside rated specs; use contrary to instructions/safety guidance.
Safety & specs (operate within limits):
• Max 5000 PSI (max 4000 PSI with Turbo Nozzle)
• Never aim at people, animals, or electrical devices
• Wear appropriate PPE (eye/hand/body protection; long sleeves, closed-toe footwear)
• Depressurize & disconnect before servicing or changing nozzles
• Inspect hoses/fittings before each use; do not use if damaged or leaking
Remedy:
At our discretion, we will repair or replace a product confirmed defective under this warranty. Proof of purchase may be required.
Disclaimer: No other warranties, express or implied, including merchantability or fitness for a particular purpose, are provided where permitted by law.
Repairs & Parts
We stock replacement parts and offer service support. Email admin@hydroexvac.com for availability and pricing.
Waitlist
Waitlist sign-ups collect contact info only, no payment required. When units are available, we’ll email you to purchase. Shipping estimates are targets, not guarantees.
HydroExVac / Omega Diamond Inc.
10125 Ophir Rd, Newcastle, CA 95658 • USA
See our full Terms of Service for legal details.